Refund policy

 

Tosho Rubber Industry Co., Ltd. (hereinafter, the “Company”) hereby sets forth this Returns & Refunds Policy (the “Policy”) governing returns, exchanges, and refunds for products provided through our website and related services (the “Services”).

 

1) Changes or Additions Requested by the Customer

After an order is completed (i.e., a sales contract has been formed), we cannot accept any changes or additions to the products for the customer’s convenience.

If you place multiple orders separately, we cannot combine them into a single shipment.

 

2) Cancellations for the Customer’s Convenience

After an order is completed (i.e., a sales contract has been formed), cancellations for the customer’s convenience are not accepted for any order, unless expressly approved by the Company.

 

3) Returns for the Customer’s Convenience

Except in cases of defective products or shipment errors, returns or exchanges for the customer’s convenience are not accepted.

 

4) Exchanges Due to Initial Defects

We take every precaution to ensure product quality. However, if the delivered product differs from the one you ordered or has a defect (including damage), please contact our responsible department within 7 days of delivery at: take5rubber@gmail.com
. We will promptly provide instructions for a return or exchange.

  • If you return a product due to a defect or non-conformity attributable to the Company, we will bear the return shipping cost. Please send the item cash on delivery (freight collect).
  • Even in the case of product defects, we cannot accept returns or other claims in the following situations:
  • The product has been opened at the customer’s premises.
  • The product has been scratched, damaged, or soiled at the customer’s premises.
  • You did not contact us within 7 days after delivery.
  • You returned the product without prior notice to us.
  • The product differs from the user’s subjective intention or expectation.
  • Differences in color, shape, or other characteristics, or individual variations that are possible due to the nature of the product compared with photos or illustrations on the shop page.
  • For products made of natural or reused materials: superficial scratches, deformations, or similar conditions that arise due to material characteristics and do not affect functionality.
  • Changes, deterioration, or thawing (for frozen items) resulting from prolonged storage by the carrier due to delays in receipt for reasons attributable to the user.
  • The product condition is as described in the product introduction in advance.
  • Any other items that, due to product characteristics or social norms, are not reasonably deemed defective.

 

5) If the Product Cannot Be Received

For deliveries to a specified address, if the product is not received for reasons attributable to the customer within 7 days after the delivery attempt to the designated address, the product will be deemed returned. All costs incurred for delivery, return, storage, and related handling will be borne by the customer.
For items that are non-returnable (e.g., food items or sale items), we may dispose of the product at our discretion, and no refund of the product price will be issued.