Shipping policy

 

Tosho Rubber Industry Co., Ltd. (hereinafter, the “Company”) hereby sets forth this Shipping Policy (the “Policy”) governing the delivery of products provided through our website and related services (the “Services”).

 

1) Delivery of Products

  • When you purchase a product, the Company will deliver the product to the delivery location specified by you (the “Delivery Address”).
  • The Company may entrust delivery to a carrier or other third party (collectively, the “Carrier”).
  • Deliveries are made using Yamato Transport, Sagawa Express, or Japan Post (Yu-Pack, etc.). Carrier selection is not available.
  • We currently ship within Japan only. International shipping is not available.

 

2) Delivery Timing

  • The Company will arrange shipment to the Delivery Address promptly after your purchase is confirmed. Actual delivery time may vary depending on business operations, workload, traffic conditions, weather, and the destination region.
  • The Company shall not be liable for any damages arising from delivery delays due to any of the following causes, nor be obligated to refund or reduce the product price or shipping fees:
  1. Unforeseeable, extraordinary traffic disruptions
  2. Natural disasters such as earthquakes, tsunamis, floods, storms, landslides, and other force majeure events
  3. Suspension of operations or strikes by the Carrier or public transportation

Standard dispatch targets:

  • If in stock: ships within 2–3 business days after order confirmation.
  • If out of stock: ships 40 business days or later after order confirmation.

 

3) Shipping Fees

  • You agree to pay the shipping fees specified by the Company below, unless the Company expressly offers free shipping.
  • Additional charges may apply for deliveries to remote islands or certain regions. If additional fees are required, we will notify you separately.

Delivery by courier: 2,000 yen (tax included) nationwide *Free shipping for purchases of 30,000 yen or more

 

4) If Delivery Cannot Be Completed

  • If the Company incurs losses in connection with any of the situations below, the Company may claim compensation from you (including reasonable attorneys’ fees).
  • If delivery cannot be completed for any of the reasons below, the Company may retrieve the product and charge you for the cost of retrieval (including Carrier fees), and may, at its discretion, cancel the contract for the product:
  1. The recipient is absent and no redelivery request is made within the Carrier’s holding period
  2. The Delivery Address information is incorrect and delivery cannot be completed
  3. The recipient refuses to accept the product

 

5) Delays or Damage Caused by the Carrier

  • The Company assumes no liability for delivery delays or product damage attributable to the Carrier.
  • If any dispute or issue arises between you and the Carrier, you are responsible for resolving it at your own expense, and the Company has no obligation to be involved.

 

6) Inquiries Regarding Delivery

If delivery is outsourced to a Carrier, please direct delivery-related inquiries directly to the Carrier.